Customer Success Associate

Job Title: Customer Success AssociateLocation: Remote (UK/Europe preferred)Reporting to: Co-founderFor your first taste of Progreso - Your screening Call will be with our AI recruiter, Lily.About Progreso

Progreso is redefining the future of work by empowering employees with AI-driven coaching that sources the best employees and enhances growth, well-being, and their success. Our mission is to ensure every employee thrives through continuous, personalised support that fills the gaps managers often can't. We are an ambitious, fast-growing startup looking for our first Customer Success Associate to join our team and help drive customer satisfaction, engagement, and retention.

The Role

As our Customer Success Associate, you will be the face of Progreso for our customers, ensuring they derive maximum value from our AI-driven coaching platform. You will build strong relationships with users, help onboard new clients, address concerns, and proactively drive engagement to foster long-term success.

This is an exciting opportunity to join an early-stage company and play a pivotal role in shaping the customer success function. You will have direct influence on our processes, customer experience, and overall growth trajectory.

Key Responsibilities

• Customer Onboarding & Activation: Guide new customers through the onboarding process, ensuring they understand and effectively use Progreso’s AI-driven coaching platform from day one.
• Customer Engagement & Retention: Develop and maintain strong relationships with customers, proactively identifying opportunities to drive usage and engagement.
• Support & Troubleshooting: Act as the first point of contact for customer inquiries, providing timely and effective resolutions to issues. Collaborate with product and technical teams to resolve escalations.
• Customer Advocacy & Feedback: Gather insights from customers and provide structured feedback to internal teams to improve our product and services.
• Training & Education: Deliver webinars, training sessions, and other learning resources to help customers maximise their use of Progreso.
• Process Optimisation: Help establish best practices, playbooks, and automation to improve the efficiency and effectiveness of our customer success function.

Who You Are

We’re looking for someone who is passionate about customer success, proactive in solving problems, and eager to be part of a fast-moving AI first startup.

Must-Have Skills and Drive:

• Experience isn't needed if you can show the skill, drive and vision to succeed at Progreso. 
• Excellent communication skills both written and verbal with the ability to explain complex concepts simply and clearly.
• Strong problem-solving mindset with a proactive and customer-first approach.
• Ability to work independently, manage multiple priorities, and adapt quickly in a fast-paced startup environment.
• Passion for employee development, coaching, or AI-driven technologies.

Nice-to-Have Skills:

• Experience working in an early-stage startup.
• Familiarity with customer management tools (e.g., Zendesk, HubSpot, Intercom, Gainsight).
• Background in HR tech, learning & development, social care or AI-driven platforms.

What We Offer

• Competitive salary & benefits: A package that reflects your impact and contributions.
• Equity in a business that is transforming employee experience
• Remote-first environment: Work from anywhere within the UK/Europe.
• Career growth opportunities: Join at an early stage and grow as we scale.
• High-impact role: Play a key role in shaping customer success at Progreso.
• Work with a mission-driven team: Be part of a company that is redefining the future of work and employee development.

How to Apply

If you’re excited about this opportunity, we’d love to hear from you!

There will be a link to follow that'll book you in with a brief screening call from our very own AI powered recruiter.

If you need to reach out via email, please get in contact with ej@progreso.ai