Support Trainee

Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.

OUR MISSION__At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We seek motivated individuals to join our Technical Support department and contribute to an energetic team that assists customers with their questions about our products in a timely, accurate, and friendly manner.

As a Technical Support Trainee, you will gain valuable insights into how Support, Customer Success Management (CSM), and Services teams collaborate in a world-class organization. This role offers a unique opportunity to develop your skills within the support department while laying a foundation for potential growth in other areas of the company.

• Learn and gain a deep understanding of the company's product portfolio.
• Document customer interactions using tools like Zendesk.
• Develop a comprehensive understanding of technical support processes.
• Collaborate with senior Level 1 team members to resolve customer issues.
• Build knowledge across various technical areas to bridge any gaps.
• Participate in technical support meetings and contribute to team discussions.

YOUR EXPERIENCE

• Familiarity with computer systems and a passion for technology.
• Eagerness to learn about operating systems, networking, programming languages, and security.
• Strong customer advocacy, empathy, and attention to detail.
• Desire to thrive in a high-performance team with a strong sense of accountability and trust.
• 1–2 years of experience in a customer or application support role (a computer science-related degree is a plus but not required).
• A calm demeanor, positive attitude, and genuine care for customers and team members.
• Strong analytical skills and a natural curiosity for technology.
• A proven ability to learn and develop technical skills independently.
• Goal-oriented and dependable
• Effective communication skills
• Self-motivated with a strong sense of autonomy
• Ownership of tasks with integrity and accountability
• Assertiveness and the ability to take initiative
• Strong attention to detail and reliability
• Demonstrated leadership potential
• Team-oriented with strong interpersonal chemistry

Join us and take the first step in building a rewarding career in technical support and beyond!

*Please note, this is a contractor role through our Agency of Record.