Demand Planner/Customer Fulfillment

Location: POLAND, 100% remotePurpose:

As a Demand Planner/Customer Fulfillment Lead at Stanley Black & Decker, you will be responsible for sales forecasting and demand management for all products in the relevant product division. You will drive the S&OP process, ensuring effective collaboration between the commercial team, the finance team, distribution team, and supply planning team. Your focus will be on monitoring and reporting the Unit Fill rate, managing end-to-end demand forecasting for new product launches and promotions, and serving as the first point of contact for supply chain issues.

The Job (responsibilities):Forecasting & Demand Management

• Maintain the integrity of the forecasting system for the relevant product divisions.
• Ensure the forecasting system reflects the rolling 12 months sales plan
• Collaborate closely with the commercial team to gather market insights and assess demand trends
• Using S&OP processes, track and pulse supply and demand to ensure inventory + inbound meets demand forecast
• Measure and communicate forecast accuracy
• Chase inventory into the DC and seek all aggressive opportunities for order maintenance

S&OP Facilitation

• Drive and facilitate the S&OP process, ensuring coordination and alignment between the commercial team, finance team, distribution centers, and supply planning team

Unit Fill Rate Monitoring

• Monitor and report the UFR (Unit Fill Rate) to assess fulfilment performance and identify areas for improvement
• Implement strategies to enhance fill rate performance and maintain optimal inventory levels

Supply Chain Management

• Act as the first point of contact for supply chain issues, collaborating with relevant teams to resolve challenges promptly
• Implement proactive measures to mitigate potential disruptions in the supply chain
• Proactively communicate supply shortfalls vs. demand with reasons
• Build supply recovery plan and understand root causes for supply issues
• Proactively assist in all SKU rationalization and E&O reduction
• Challenge our Business Care/Customer Service teams with Sales Order Management
• Proactively collaborate with Central Demand Planning in charge of Run Rate demand

New Product Launches & Promotions

• Manage the forecast for new products by interacting with the sales & marketing teams
• Manage local event gathering process by interacting with the sales and marketing teams
• Collaborate with cross-functional teams to ensure seamless execution and availability of products

System Updates

• Maintain and update systems, ensuring data consistency and accuracy for inventory and supply chain operations

Reporting

• Weekly: back order report, root causes for E&O report, UFR comments, SO vs FC alignment, stock report for sales teams,…
• Monthly: over & under report, S&OP submission, Forecast consumption report.

The Person (requirements):

• Degree in Engineering, Supply Chain Management, Logistics or related field
• A minimum of 3 years’ experience in Supply Chain or related field
• Excellent critical thinking, analytical, leadership and interpersonal skills
• A team player with excellent communication skills at all levels of personnel and management
• Market and sales awareness
• Initiative to think above and beyond the basic requirement
• Basic financial abilities
• Fluent English
• Facilitation and Negotiation skills
• Ability to work across organizational boundaries and levels
• Excellent oral and written communication skills
• High level of enthusiasm and a passion for excellence
• Order management and/or supply chain experience is desired
• PC and Internet literate – MS Office Suite, Demand Forecasting system
• SAP & JDA knowledge preferred

We offer:

• Ambitious and motivating challenges
• Regular working hours (Monday to Friday)
• Competitive benefits package
• Add value to the business
• Work with a diverse team with varying backgrounds

And More:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.