Operations Assistant – Patient Triage Team

Job Title: Operations Assistant – Patient Triage Team

Location: Remote (UK Based)

Reports to: Clinic Manager

Part and Full Time Available

About Releaf:

Releaf is an innovative and regulated online medical cannabis clinic dedicated to providing exceptional care and service to our patients. We specialise in the fast and efficient delivery of high-quality medication, ensuring that our patients receive the best treatment possible.

Job Description:

Are you detail-oriented, focused, and passionate about making a difference in private healthcare? We are seeking a highly motivated Operations Assistant to join our dynamic team. This role is pivotal in ensuring that patients receive the care they need, while adhering to strict regulatory standards.

As an Operations Assistant, you will be responsible for conducting patient triage through our bespoke online software and determining eligibility for our services under strict guidelines. Comprehensive training will be provided, making this an excellent opportunity to become an expert in the field of patient triage.

Key Responsibilities:

• Patient Triage - Evaluate patient information through our custom software, determining eligibility under strict regulations and guidance.
• Attention to Detail - Ensure all patient data is reviewed meticulously, identifying any inconsistencies or areas requiring clarification.
• Research - Confidently and independently research guidelines or escalate queries where appropriate to ensure accurate decisions.
• Collaboration - Work closely with other departments to resolve patient queries and maintain smooth workflows.
• Organisation - Prioritise tasks effectively and manage a high volume of cases with a methodical approach.
• Compliance - Uphold strict confidentiality and adhere to all regulatory and organisational standards.

What we’re looking for:

• Strong Work Ethic - Demonstrated commitment to maintaining high standards of accuracy and reliability in all tasks.
• Attention to Detail - Ability to focus on long documents, ensuring that all patient information is thoroughly reviewed and correctly processed.
• Team Player - Proven ability to collaborate with colleagues across departments to achieve shared goals.
• Adaptability - Willingness to learn and adapt to evolving regulations and processes.
• Problem-Solving Skills - Capacity to identify potential issues, research effectively, and offer solutions.

What We Offer:

• Comprehensive training to become an expert in patient triage.
• Opportunity to contribute to a vital aspect of private healthcare.
• A competitive salary and benefits package.
• The opportunity to be part of a pioneering team in the medical cannabis industry.
• A supportive and collaborative remote work environment.
• Professional development and career advancement opportunities.

Job Types: Full-time, Part-time

Pay: Up to £13.00 per hour

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote