Onboarding Specialist

✅ What We're Looking For

Are you ready to join a rapidly growing SaaS company? LegitFit is seeking a driven and passionate Customer Success Onboarding Specialist eager to ensure new clients hit the ground running with LegitFit.

We’re searching for a customer-focused, proactive professional with a background in Customer Success and Client Onboarding experience. The ideal candidate has a passion for helping clients succeed and is comfortable guiding them through technical processes, troubleshooting issues, and ensuring a smooth transition onto our platform. This role is for someone who excels at communication, knows how to tailor solutions to unique client needs, and thrives in a fast-paced, collaborative environment.

🎯 Responsibilities

• Onboarding Excellence: Guide new clients from sign-up through a complete onboarding journey, ensuring a smooth transition from their previous systems to LegitFit.
• Account Setup & Migration: Oversee account setup, data imports, and customisation to meet each client’s unique business needs.
• Tailored Configuration: Configure the LegitFit platform to align with client operations, business goals, and customer interactions.
• Training Delivery: Conduct training sessions for clients and their teams to ensure they’re confident in using LegitFit.
• Post-Launch Support: Provide hands-on support during the first 14 days post-launch to answer questions, troubleshoot issues, and guide platform usage.
• Client Success Strategy: Work closely with clients to achieve their goals, monitor usage, and share best practices for long-term satisfaction and retention.

👩🏻‍🎓 Qualifications

• 2+ years experience in the SaaS industry, particularly within a customer success or onboarding role.
• Excellent communication and interpersonal skills; adept at building rapport and providing clear instructions.
• Strong organisation and prioritisation skills, with experience managing multiple onboarding projects simultaneously.
• Proficient in Excel for data management and process tracking.
• Adaptable and solution-oriented with a focus on client success.
• Ability to work collaboratively across teams, including Sales, Engineering and Product.
• Basic knowledge of fitness industry trends and challenges.

💪🏻 Good is:

• You’re a client-focused problem solver committed to making each client’s onboarding experience as seamless as possible.
• You’re a natural communicator, empowering clients to use LegitFit to its fullest potential.
• You’re driven by client success metrics and dedicated to helping clients kickstart their journey with LegitFit.
• You have a talent for handling complex onboarding challenges and adapting to unique client needs.
• You contribute to LegitFit’s mission by enhancing client satisfaction and building lasting client relationships.

🔥 Benefits

• Competitive salary & stock options.
• 100% Remote Work.
• 28 days annual leave.
• Annual company retreats (Hackathons)
• Joining a dynamic, growing team making an impact in the fitness industry.

📝 How to Apply

Does this position sound like a good fit? Fill out the form below!

https://succeed809767.typeform.com/to/hKGLAzfD

ℹ️ About LegitFit

LegitFit is an innovative and fast-growing fitness tech company with a fully remote team and headquarters in Ireland. Since our founding in 2019, we've built a dynamic group of professionals working from various locations.

Our mission is simple: to empower gyms, studios, and fitness professionals to reclaim their time and focus on what truly matters to them.

We're proudly backed by Techstars, amongst other investors and poised for rapid growth, with plans to double our customer base over the next 18 months as we expand beyond the 20+ countries we already serve! 🌍