Junior/Mid-level Support Engineer (L1 Support)

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 400+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes. We were founded end of 2019 and currently:

• 🧑‍🤝‍🧑 We’re a diverse team of + 80 talented people
• 🚀 Our annual recurring revenue is growing 3x year-over-year
• ⭐️ With +58k GitHub stars, we are in the top 0.0001% most popular projects on Github
• 🍾 We’re Europe’s 25th fastest growing startup in 2024 according to Sifted
• 🌱 We now count a total of $20m in funding: we were Sequoia's first seed investment in Germany, and most recently secured a Series A extension (February 2024)

We are now looking for a Junior/Mid-level Support Engineer continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience. Responsibilities:

• 70% support our community and enterprise customers
• 5% cross-team work (pairings, learnings, escalation management, etc.)
• 10% self improvement (study, courses, tinkering with product)
• 15% work on projects and initiatives

Requirements:

• At least 1 year of support engineering experience, preferably at a fast paced team
• Basic knowledge in Javascript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP
• Familiarity with web development tools and technologies such as web servers and debugging tools
• experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.)
• support processes know-how (handle tickets, understand requests, read through the lines)
• Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success.
• Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively.
• Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits 💸 Competitive compensation 💪 Ownership: Our core value is to “empower others”, and we give you a slice of n8n in the form of equity. 🏖️ Work/life balance: We work hard, but make sure everyone can properly recharge their batteries with 30 days holiday, plus public holidays wherever you are. 📈 Career growth: We are looking to hire 'rising stars', who can grow with the company into more senior roles. We give you €1k a year to spend on courses, books, events and coaching, to support you in developing your career. 🤩 A passionate team: We love our product, and we have regular hackathons to see who can build the coolest thing with it! 🌏 Remote-first: Unless specified otherwise on the job posting, our team works remote from anywhere within Europe but we have regular off-sites to help build team bonds and alignment. 🙏 Transparency: We all know what everyone’s working on, how’s the company doing — the whole shebang. 🤝 Giving back: We're big fans of open source, and you'll get $100 per month to support projects you care about. 😍 Ambitious but kind culture where people love to work - our eNPS for 2023 is 100!