Director of Customer Success – Telehealth

Director of Customer Success – Telehealth

📍 Location: Remote (US-based) | 🔹 Full-timeAbout Dapper Care

Dapper Care is a cutting-edge healthcare technology company that aims to revolutionize how people access and manage their health. We specialize in AI-driven healthcare solutions, at-home diagnostic testing, and telehealth services that empower patients and providers. Our flagship AI Health Companion seamlessly integrates with healthcare systems to provide real-time insights, symptom analysis, personalized care recommendations, and telehealth support.

We are also at the forefront of preventative and personalized medicine, offering at-home diagnostic tests, including our first-of-its-kind HPV test, which provides early cancer detection and mitochondrion testing to optimize health and longevity. Dapper Rx pharmacy services support hormone replacement therapy (HRT), GLP-1 weight loss treatments, and other essential therapies, ensuring patients get the care they need with seamless provider collaboration.

With strategic support from Amazon, we are building the next generation of healthcare solutions, combining AI, telehealth, and diagnostics to create a smarter, more connected healthcare experience.

About the Role

We are seeking a Director of Customer Success – Telehealth to lead and enhance our patient and provider experience across Dapper Care’s telehealth platform. In this role, you will be responsible for ensuring high patient engagement, optimizing provider relationships, and driving retention and satisfaction across our AI-powered healthcare ecosystem.

What You’ll Do

• Lead the customer success strategy for telehealth services.

• Ensure seamless onboarding, engagement, and satisfaction for both patients and providers.

• Develop and implement scalable success programs.

• Enhance user experience, drive adoption, and improve health outcomes.

• Build strong relationships with telehealth providers, physicians, and healthcare partners and customers.

• Monitor and analyze key customer success metrics (retention, churn, engagement).

• Collaborate with product, operations, and AI teams to refine and enhance the telehealth platform.

• Own customer support and escalation processes.

• Advocate for patients and providers by working cross-functionally to improve platformu usability, accessibility, and support features.

What We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or Patient Experience within telehealth

healthcare SaaS, or digital health environments.

• Strong understanding of telehealth operations, patient engagement strategies, and provider relationship management.

• Proven ability to develop and execute customer success programs that drive engagement and retention.

• Excellent communication skills with the ability to build relationships with patients, healthcare providers, and internal teams.

• Experience working with AI-driven healthcare solutions and knowledge of at-home diagnostic testing, pharmacy, or virtual care services is a plus. • Passion for healthcare innovation and improving patient outcomes through technology.

Why Join Dapper Care?

• Be part of a fast-growing, mission-driven company that is reshaping healthcare.

• Work with cutting-edge AI and telehealth technology backed by industry leaders, including Amazon.

• Fully remote position with a dynamic, high-impact team.

• Competitive salary, benefits, and growth opportunities in a rapidly expanding company.

If you’re passionate about leveraging technology to improve healthcare access and outcomes, we’d love to hear from you!Apply now or learn more: www.dapper.care