Patient Services Administrator

Clinical Partners is on a mission to help patients and families in distress to access the mental health services they need. In the UK we are experiencing growing waiting lists for ADHD and Autism services nationwide. Some patients are on waiting lists as long as 20 years! This is why we specialize in ADHD and Autism and are working hard to provide patients with high quality, efficient care. We are growing our team, so we expand our services and provide more assessments. We are looking for a Patient Services Administrator to join our Titration team and provide frontline telephone, email and chat support for Clinical Partners patients to ensure a smooth patient journey and high-quality care. This involves dealing sensitively with patients, clinical professionals, carers and families by taking telephone calls, booking patient/clinic appointments, signposting parents/carers and professionals, administering Salesforce and other patient service specific administration duties. Accountabilities And Deliverables Some tasks may be delegated but the post holder remains responsible for ensuring that they are carried out satisfactorily.

• To act as the responsive first point of contact to Clinical Partners’ services, providing responsive excellent customer care when dealing with enquires, answering queries, and calls and knowing when to escalate onwards.
• To deal appropriately and sensitively with professionals, patients, clients, carers, and family enquiries, adhering to strict policies regarding confidentiality and compliance at all times.
• To book appointments and any ongoing treatment and support for patients.
• Maintain accurate entry of data to ensure that all patient records are kept up to date with any details relevant to the patient’s needs, attendance, appointments, assessments, and ongoing care requirements.
• To be responsible for identifying and escalating any issues to the relevant supervisor which compromise delivery of the pathway, e.g., changes to a patient’s needs, delays in assessment reports etc.
• Provide cross cover for other team members to ensure a consistent and effective administration service is maintained at all times.
• Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.

When necessary, to support the Clinical Partners operations and governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies. EssentialQualifications and Experience:

• A minimum of three years relevant customer support experience
• Experience of using databases and performing basic data entry
• Clear understanding of the need to maintain confidentiality in all areas of work including phone conversations, written materials and digital materials and processes.

Desirable

• Experience of working in a fast paced, customer facing environment

Remuneration And Benefits 25 days paid holiday (increasing with service to 28 days) plus bank holidays.

• A day off for your birthday.
• Company events, including Christmas parties and Team building days.
• Opportunities to take part in charitable events.
• Flexible working opportunities to fit around your personal and family life.
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
• Eyecare Scheme/Company contribution towards eye tests and glasses.

This role is a full-time, remote position. Next Steps To be considered for this exciting opportunity, please simply submit your CV. If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email Recruitment@Clinical-Partners.co.uk and this will be arranged. We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered. Equal Opportunities Employer At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees. DBS Check Requirement Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.