Remote Live Chat Agent

Company Overview Barking Hound Village is a premier pet care facility dedicated to providing exceptional services for our furry friends. Voted Atlanta's Best Dog Daycare year after year, we pride ourselves on our commitment to animal welfare and our passion for delivering top-notch care. After more than 20 years, BHV is Atlanta’s largest locally-owned dog services company – and we are still delivering on our promise to treat your dogs as we treat our own. Job Title Remote Live Chat Agent Location United States Job Summary We are seeking a dedicated and empathetic Remote Live Chat Agent to join our team at Barking Hound Village. This remote position is perfect for individuals who are passionate about providing excellent customer service and support through live chat. The successful candidate will be the first point of contact for our clients, ensuring their needs are met and their questions are answered promptly and professionally. Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information about our services and policies.
• Resolve customer issues and escalate complex cases to the appropriate department.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Qualifications

• 0-5 years of experience in customer support or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using live chat software and tools.
• Ability to work independently in a remote setting.

Why Join Us? At Barking Hound Village, we offer a supportive and collaborative work environment where your skills in customer service can thrive. Join us in making a difference in the lives of pets and their families by ensuring our clients receive the best possible care and support.