Stockholm, Sweden, February 13, 2025 – Vaimo, a full-service digital experience agency, has announced the acquisition of HelpHouse, a company renowned for its expertise in customer service solutions and Zendesk. This strategic move enhances Vaimo’s capability to deliver exceptional customer experiences across the globe.
HelpHouse excels in providing end-to-end services surrounding Zendesk solutions, which include consulting, customization, implementation, and optimization. They emphasize automation through AI to increase efficiency and improve user experience, successfully aiding numerous companies in refining their customer service operations.
Zendesk offers software-as-a-service products that empower businesses to better engage with their customers. Vaimo has a longstanding partnership with Zendesk, which has led to improved customer interactions for many of its clients.
“Bringing HelpHouse into the Vaimo family is an exciting step that solidifies our position as a leader in digital customer experience,” said Markus Åberg, Chief Commercial Officer at Vaimo. “Customer service plays an important role in digital interactions, and with this acquisition, we can provide our clients with even better support solutions worldwide.”
Hans Andersen, CEO of HelpHouse, added, “At HelpHouse, we've made it our mission to help businesses boost their customer support with innovative technology and industry best practices. Aligning our journey with Vaimo is a natural fit for us, and we're excited to bring our expertise to the table to help clients deliver outstanding customer service.”
With the acquisition of HelpHouse, Vaimo is positioned to offer enhanced customer service solutions, equipping brands with tailored support strategies that foster stronger connections with their customers and elevate their service offerings.
About Vaimo
Vaimo is recognized as one of the world's leading experts in digital commerce and customer experiences. They focus on delivering exceptional experiences across various domains, including Digital Commerce, Content Management, Data Management, and Insights & Activation. As a global partner with a local presence, Vaimo emphasizes building long-term relationships with clients, operating in over 15 markets worldwide.
About HelpHouse
HelpHouse is a full-service CX consulting firm with extensive experience in optimizing digital customer service for major brands in Denmark. They offer comprehensive solutions that address all aspects of a successful customer service department, positioning themselves as experts in enhancing digital customer service operations.
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