Verisk's Premium Audit Advisory Service (PAAS) is at the forefront of leveraging generative AI to enhance customer support. This innovative approach not only streamlines operations but also empowers users with rapid access to critical information.
The Challenge
Verisk's PAAS platform contains an extensive library of documents that premium auditors rely on. However, the overwhelming volume of data leads to:
- Slow response times
- Inconsistent quality of responses
To tackle these issues, Verisk launched PAAS AI, providing round-the-clock support and precise answers to customer queries.
Innovative Solutions
Utilizing a retrieval augmented generation (RAG) approach, PAAS AI integrates seamlessly with Verisk's existing systems, ensuring access to the most current data. Key benefits include:
- Dynamic data access for timely responses
- Reduced hallucinations in AI responses
- Enhanced data governance for secure information retrieval
Architectural Overview
The architecture involves various AWS services such as:
- Amazon ElastiCache for storing chat history
- Amazon Bedrock for model deployment
- Amazon OpenSearch Service for efficient document retrieval
Business Impact
The introduction of PAAS AI has led to a 96-98% reduction in processing time for specialists, allowing them to focus on strategic initiatives. This innovative technology is poised for expansion, aiming to reach approximately 15,000 users in the future.
Verisk's commitment to ethical AI practices ensures that the technology not only enhances customer support but also maintains a high standard of service and accountability.
Future Prospects
As the technology evolves, Verisk is dedicated to harnessing new advancements in generative AI to further enhance its capabilities, ensuring customers receive the best possible support.
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