Tietoevry Banking Achieves Prestigious Recognition
Tietoevry Banking’s Business Process Outsourcing (BPO) has been named Sweden’s best customer service provider in financial services by Brilliant Future. This remarkable achievement comes as Tietoevry handles over 60,000 credit applications and manages a 30 billion SEK stock portfolio for lending and leasing products each month. Notably, this marks the sixth consecutive year Tietoevry Banking has been ranked among the top three in this category.
Commitment to Quality Service
This recognition showcases the team's unwavering dedication to delivering top-quality customer service, solidifying Tietoevry Banking’s position as the best provider of customer service within Sweden's financial sector. Their SaaS solutions for financial institutions further enhance their capability to offer a leading customer experience across all touchpoints, whether through direct interactions or digital channels.
Jenny Grahn, Head of Section, Financial BPO at Tietoevry Banking, expressed, “We are incredibly proud to have been awarded the Brilliant Award for best customer service within the financial sector. This recognition is a testament to our commitment and dedication to always prioritizing our customers’ customers.” She emphasizes the importance of understanding and meeting the needs of end customers, which inspires their team to continue delivering exceptional service.
About the Brilliant Awards
- The Brilliant Awards highlight organizations that provide an exceptional customer experience.
- Awards are based on data from 123 companies’ customer surveys.
- A total of 2.3 million customer surveys were conducted throughout the year.
This announcement underscores Tietoevry Banking’s consistent delivery of excellent customer service throughout the year. The analysis by Brilliant reveals that companies fostering strong employee engagement in customer service enjoy greater customer loyalty compared to those that do not engage their employees to the same extent.
Contact Information
For additional information, please contact:
Jenny Grahn
Head of Section, Financial BPO at Tietoevry Banking
jenny.grahn@tietoevry.com
About Tietoevry Banking
Tietoevry Banking is a market-leading provider of financial SaaS solutions for the Nordics and beyond. They modernize banks and unlock significant value for clients through low-risk implementation of their software for Cards, Payments, Credit, Financial Fraud Prevention, and Wealth. With unmatched scale and expertise, they drive the industry forward, enabling financial institutions to become more agile and efficient in their digital transformation journey. Tietoevry’s annual turnover is approximately EUR 3 billion, with shares listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.
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