Centier Bank has made headlines for its exceptional dedication to customer service, earning the No. 1 spot in J.D. Power's 2025 U.S. Retail Banking Satisfaction Study for the North Central region, which includes Indiana, Michigan, Ohio, Kentucky, and West Virginia.
Key Achievements
Centier Bank's achievement is particularly noteworthy as it marks the first time the bank has received this accolade. According to Michael Schrage, the bank's CEO, this recognition is a testament to their outstanding associates who enrich customers’ financial journeys. He stated, “The customer-focused nature of the study speaks directly to the heart of Centier’s mission over our 130-year history as a community bank.”
Areas of Excellence
In the study, Centier Bank excelled in six out of seven areas of customer satisfaction:
- Level of Trust
- Helping to save time or money
- Allowing customers to bank how and when they want
- Account offerings meeting needs
- Resolving problems or complaints
- People
Schrage emphasized, “Our customers are guests, friends, and valued members of the communities in which we operate.” This focus on providing meaningful service, guidance, and connection is integral to the bank's operations.
Survey Insights
The rankings are based on feedback from over 100,000 retail customers across the U.S. collected from January 2024 to January 2025, showcasing a comprehensive understanding of customer needs and satisfaction levels.
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