Georgia Power, the leading electric utility in Georgia serving 2.8 million customers, has been recognized for its outstanding customer service. Recently ranked #1 by J.D. Power for business customer satisfaction among large utilities in the South, Georgia Power focuses on enhancing the experience for its business customers.
Key Factors for Customer Satisfaction
The 2024 Electric Utility Business Customer Satisfaction Study evaluated overall satisfaction across six crucial factors:
- Power quality and reliability
- Price
- Billing and payment
- Corporate citizenship
- Customer contact
- Communications
Strategies for Improvement
Over the past two years, Georgia Power has implemented several strategies to boost business customer satisfaction, including:
- Increased communication: Monthly emails tailored to specific business segments with strategies to reduce bills, focusing on energy efficiency, electric transportation, and solar energy.
- Enhanced web experience: A revamped website that improves user experience and provides relevant information to business customers. Visit the new site here.
- Personalized service: Key account managers assigned to larger customers ensure their unique needs are met with dedicated support.
Chimaobi Chijoke, Vice President of Customer Services for Georgia Power, stated, "We know that businesses that are growing or expanding in Georgia are not only looking for reliable and affordable energy, but they also expect and deserve world-class customer service."
Resources Available for Business Customers
Georgia Power offers a variety of tools and resources for business customers, including energy efficiency resources and commercial rebate information. The Business Energy Advisor tool helps businesses find the best electric pricing options and provides industry-specific energy efficiency tips. Explore the resources available here.
About Georgia Power
As the largest electric subsidiary of Southern Company, Georgia Power is committed to delivering clean, safe, reliable, and affordable energy. They are recognized as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com.
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