Behind the Scenes at McClard's: A Conversation with the General Manager on Customer Service Excellence

A Local Institution Since 1928

McClard's Bar-B-Q Restaurant has been a beloved establishment in Hot Springs, welcoming generations of locals, tourists, and celebrities for nearly 100 years.

A Unique Culinary Experience

The eatery is famous for its variety of barbecued meats and its signature tamale platter, which embodies the rich flavors of Southern cuisine.

Insights from General Manager Shelly Davis

The Sentinel-Record recently interviewed Shelly Davis, the general manager, who shared her experiences and recommendations:

• Favorite Meal: "The McClard's tamale spread. It is definitely different, you can't get it anywhere else."
• Special Work Environment: "There's not very many places that have such a history that you can uphold. You need to talk about it or you forget it, so we try to do that as much as possible."
• Local Favorites: Davis recommends Quetzal for fresh food and Greg's Rise and Dine for the best coffee in Hot Springs.
• High-Profile Customers: The restaurant has served numerous baseball players and other notable guests.
• Advice for Aspiring Restaurateurs: "Customer service is just as important as your food. If you don't have good customer service, your food won't uphold your business."
• Heart of McClard's: Despite changes, the dedicated staff who have been part of the restaurant for years continue to keep its spirit alive, deserving recognition for their hard work.