Help Desk Support

Remote position. Pay:$ 28.00/hour In This Role You Will

• Exhibit proficient listening abilities while engaging in daily communication with system development personnel to resolve software related issues through research, analysis and solution formulation.
• Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
• Be well versed in the data relationships within applications, offering precise guidance to users for accurate data entry.
• Understand and support policies, procedures and practices.
• Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
• Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues.
• Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
• Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.

Requirements

• Associates Degree or 3 plus years or experience
• Knowledge of help desk ticketing systems
• Ability to identify and resolve problems using research techniques
• Experience using Atlassian Jira, Confluence and Service Management tools