Senior MIS Consultant

About Us: SBS are one of the UK's leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.

About the Role: Due to an exciting period of growth, we are looking for a Senior MIS Consultant to join our Management Information Systems Team. If you have experience in training and supporting schools and academies in the use of the MIS Systems, ideally Arbor, Bromcom or ESS SIMS, then we would love to hear from you! Day-to-day, you will:

• Provide consultancy, training, helpdesk support and assisting schools in the use of their MIS systems (Core and Advanced) to improve efficiency of the systems use within the school.
• Identify and resolve issues with supported applications ensuring all requests are dealt with in according to agreed procedures.
• Engage with our clients to develop long-lasting relationships and grow our existing client base by providing innovative and creative solutions to their needs.
• Ensure the quality of work is in line with professional standards and performing Customer Service visits and calls as required.
• Action requests for support, escalated by our Service desk and directly from service users.
• Investigate issues, requests and resolve these within the contract SLA.

About You: If you can demonstrate the following, we'd love to hear from you:

• Experience in a similar or SaaS environment, an IT or Customer Service environment (ideally in the education sector).
• Clear and concise communicator, capable of producing written content to a professional quality.
• Experienced in strong customer service and communication skills and high-level problem-solving skills.
• Ability to learn quicky and understand new software, or used an MIS system either as an end user or support function
• Willingness to learn and become an expert in other Management Information Systems i.e. Arbor, Bromcom, IRIS Ed: gen, ESS SIMS or Scholarpack. Desire to increase sales/revenue and investigate new business opportunities.
• Comprehensive knowledge and experience of business application software including the use of Microsoft Office (Word, PowerPoint, Access, Excel and Outlook) and contact databases.

Please note that this role is a fully remote role, but may require occasional visits to one of our offices in London, Leatherhead (Surrey) or Milton Keynes, alongside occasional visits to schools. The role will require a comprehensive DBS check.

Our Benefits: As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

• Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
• Hybrid or remote working across the country
• Learning & Development
• Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.