Employer Industry: Drone Technology Why Consider This Job Opportunity

• Salary up to $105,000
• Opportunity for career advancement and growth within the organization
• Flexible working hours with occasional remote work options
• Comprehensive benefits package and various incentives available
• Engage in a multidisciplinary environment that values diverse perspectives

What To Expect (Job Responsibilities)

• Deliver premier technical support to drive customer satisfaction and brand loyalty
• Provide comprehensive knowledge of drone, controller, and cloud products to assist customers
• Serve as the voice of the customer to facilitate continuous product improvement
• Utilize effective communication skills to resolve issues impacting UAS fleet utilization
• Participate in building support processes that enhance the customer experience

What Is Required (Qualifications)

• 2-5 years of technical support experience
• Experience with drones/UAV/UAS
• Motivated self-starter with exceptional verbal and written communication skills
• Proficiency in technical troubleshooting and problem-solving
• Familiarity with CRM technology, such as Zendesk or Salesforce Service Cloud

How To Stand Out (Preferred Qualifications)

• Previous customer support experience in utilities, transportation/infrastructure, or public safety
• Experience with multi-channel customer communication (phone, chat, email support)
• Prior support experience within a customer success retention & renewal team
• Strong desire for feedback to learn and improve efficiency

DroneTechnologyTechnicalSupport #CustomerSatisfaction #CareerGrowth #DiversityInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.