Senior Support Analyst

Must have SC clearance

£400 - £450 Outside of IR35

3 months

Remote

Job Spec:Required Skills:Technical & Incident Management Skills

• Strong technical background (ideally in networking, cloud, applications, or infrastructure).

• Experience leading major incidents and managing high-severity outages.

• Ability to facilitate and lead technical calls with multiple teams.

• Understanding of technical architectures, service dependencies, and incident triage.

• Ability to map technical routes and hotspots in incident response.

• Strong decision-making and troubleshooting skills under pressure.

• ITIL framework knowledge, particularly Incident, Problem, and Change Management.

• Ability to quickly assimilate knowledge of systems and infrastructure.

Change & Service Transition Skills

• Experience in Change Management processes, ideally in an ITIL/Service Management environment.

• Ability to review, assess, and approve changes, ensuring minimal risk.

• Strong risk and impact assessment skills.

• Understanding of non-functional requirements (e.g., scalability, resilience).

• Experience working with CAB (Change Advisory Board) and risk management.

• Ability to challenge and ask the right questions about proposed changes.

Soft Skills

• Strong communication and stakeholder management – ability to liaise between technical teams, management, and business stakeholders.

• Leadership and coordination – ensuring the right people are involved and actions are followed through.

• Analytical mindset – ability to break down complex technical problems.

• Proactive and self-driven – able to build knowledge quickly and take ownership of issues.

Ideal Candidate Background

• Experience in Major Incident & Change Management in a technical environment.

• ITIL v3 or v4 certification (preferred).

• Experience with cloud-based systems (AWS, Azure, etc.) and enterprise IT environments.

• Strong understanding of application support, networking, and infrastructure.

• Experience working in highly regulated environments (e.g., government, finance, healthcare).