Customer Success Manager - Remote

On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space. Here is what you can expect when working with us:

• The freedom to be 100% yourself
• The support and guidance to grow within your role and beyond
• A growing and fun culture that you will be a vital part of and help drive
• Deal with large local and international enterprise clients
• Gain exposure to leading technologies and product development

A day in the life of a Customer Success Manager will see you:

• Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps
• Driving usage by reaching out to end users to help them use the platform regularly
• Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us
• Working with our marketing and implementation teams to ensure the most relevant information is being passed on
• Being cognitive of Customer business challenges and goals, and understand how the platform fits into this
• Upsell/Cross-sell to grow Customer Revenue
• Manage existing customer renewals

Requirements

• 2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.
• Strong verbal and written English communications skills
• Proven track record of renewals and upselling
• Proven track record of building strong client and internal stakeholder relationships within an organisation
• Creative and innovative in problem-solving and providing solutions

Interested in joining our team?

• Submit your resume along with a cover letter outlining why you think you would be perfect for this role
• We are looking for creativity and people who stand out from the crowd, so get creative and submit something that will GRAB our attention!