Remote, Contact Center Representative

Title{​{:}}  Contact Center Representative - PHA Scheduling Team Availability{​{:}} Immedia teHourly Rate{​{:}} $16/hour + Benefits + Training Bo

nusBenefits Includes PTO, health, dental, vision, group life, short-term, and long-term disabili

ty.Location{​{:}} Remote

,* US Applicants must be eligible to work and perform their job responsibilities within the United St a* tes A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilit i

es  To help you learn more about the position, including its responsibilities, and compensation rate, we have prepared a brief video presentation. You can access the video using the following link{​**{:}} PHA, Call Center RepresentativeAbout Advantmed{​{:}} www.advantmed.comFounded in 2005 and based in Orange County, California, Advantmed**, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider educa

tion. Job DescriptionExecutive S

u* mmary The ideal candidate would be someone who has 2+ years of call center experience in a target-driven envir o* nment Experience working in an outbound sales process is a* plus Outgoing and pleasing personality on the phone. Excellent communication skills with clear d i* ction Good time manager. Ability to multi-task and work in a challenging envir o* nment Ready to learn and grow. Go-getter m i

ndset S

• ummaryWill be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engag

ement)Key Responsibilitie

s* {​{:}} Answering or making calls to members to book appointments for their no-cost Prospective Health Asse s* sments Learn about and address customer needs, complaints, or other service

• issues Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and
• valued Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as
• needed Building lasting relationships with customers and other call center team members based on trust and reli a* bility Utilizing software, databases, scripts, and tools approp r* iately Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer s* ervice Making sales or recommendations for products or services that suit client needs
• better Taking part in training and other learning opportunities to expand knowledge of the company and p o* sition To be available on meetings on camera as and when
• needed Adhering to all company policies and pro c* edures Additional ad-hoc tasks as assigned by the Call Center Sup e

rvisor Requirement

s* Skills Outgoing personality and sales a p* proach Solid work history, citing any recognition and pr o* motion Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on th e* phone Customer service or other directly related experience is

• a plus Ability to collaborate and be a team
• player Various software and data entry proficiency, including MS
• Office Ability to type 40Wpm, 60Wpm is pr e* ferred Strong communication and time management
• skills Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy
• skills Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these
• issues Honesty and in t

egrity Com

p* etency Excellent attendance and work

• record Ability to professionally articulate customer call s* cripts Exceptional customer service and active listening
• skills Ability to empathize and manage personal e m* otions Ability to function as an effective team
• member Ability to internalize and follow protocols/gui d* elines Demonstrate excellent oral and written communication skills; correct spelling is
• a must Strong time management skills and decision-making
• skills Strong computer skills r e* quired Must have a working knowledge of MS Office applications{​{:}} Word, Excel, and
• Outlook Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt t

o change