Virtual Remote Customer Service Representative

Job Overview We are looking for an empathetic and driven Remote Customer Service Representative specializing in Healthcare Billing to become a part of our dedicated team. In this pivotal role, you will assist patients in navigating their medical billing queries and facilitate effective payment arrangements, ensuring a smooth and supportive experience for every individual you engage with. Key Responsibilities

• Deliver outstanding service to patients, representing the organization’s core values and commitment to care.
• Engage in proactive communication via phone with patients to support their medical billing needs.
• Articulate payment processes with clarity, professionalism, and empathy to ensure patient understanding.
• Analyze patient accounts meticulously and document all interactions accurately.
• Negotiate reasonable payment plans that consider individual patient circumstances.
• Assist patients in organizing payments through various methods such as checks, credit cards, or electronic transfers.
• Maintain adherence to company policies to ensure compliance and provide a seamless patient experience.
• Strive to meet or exceed established performance metrics and goals.
• Collaborate effectively with team leads and management to resolve issues and enhance patient satisfaction.
• Undertake additional responsibilities as stipulated by management to foster team success and elevate patient satisfaction.

Required Skills

• Strong dedication to customer service and client satisfaction.
• Exceptional communication abilities, both verbal and written.
• Commitment to confidentiality and integrity in all interactions.
• Collaborative team player with the capacity to work well with others.
• Proficient computer skills with an eagerness to learn new software applications swiftly.

Qualifications

• Previous experience in customer service is preferred.
• Experience in medical billing or healthcare revenue cycle management is advantageous.
• A high school diploma or GED is required.
• Some college coursework is preferred, although not mandatory.

Career Growth Opportunities We offer pathways for professional development within our organization, encouraging continuous learning and adaptation to enhance your career trajectory. Company Culture And Values Our organization is dedicated to fostering a supportive and compassionate work environment where customer service excellence is at the forefront of our mission. We value teamwork and collaboration to ensure the highest level of patient satisfaction. Networking And Professional Opportunities Joining our team provides access to networking and collaboration opportunities, enabling you to build valuable connections and expand your professional skill set. Employment Type: Contractor