Director of Client Success

Job Title: Director of Client Success

Reports To: CRO

Schedule: Monday-Friday, 8am-5pm

Compensation: Salary

Location: Remote

About NurseIO

NurseIO is revolutionizing healthcare staffing by connecting professionals with facilities through a flexible, on-demand platform. Our app empowers professionals to choose shifts that fit their schedules with same-day pay, while facilities gain instant access to qualified staff to fill gaps efficiently. By leveraging technology, we deliver cost-effective, transparent solutions that prioritize flexibility, balance, and satisfaction for all.

Job Summary:

The Director of Client Success is vital to maintaining and retaining customer relationships, identifying new opportunities, and reactivating past clients. This role plays a pivotal part in fostering strong client partnerships, driving revenue growth, and ensuring exceptional client satisfaction within the dynamic healthcare staffing industry.

Key Responsibilities:

• Build and maintain long-term partnerships with clients, understanding their staffing needs and trends through various channels including calls, emails, virtual meetings and sms.
• Identify opportunities for upselling and negotiate contract terms, including rates and agreements.
• Collaborate with internal teams (Recruiting, Staffing, Onboarding, AR) to ensure seamless service delivery.
• Proactively propose tailored business solutions to enhance client satisfaction and retention.
• Lead client onboarding and ongoing communication, ensuring a positive experience.
• Monitor feedback, address client concerns, and implement improvement plans.
• Drive revenue growth by identifying opportunities for expanded collaboration and service utilization.
• Present tools and solutions to clients via video calls and phone, helping resolve issues.
• Maintain accurate client records in CRM systems.
• Other duties as assigned.

Key Skills & Qualifications:

• Proven experience in sales, healthcare staffing, or related fields (startup experience preferred).
• Strong background in managing client portfolios within Hubspot, with a focus on client success and account retention.

Demonstrated ability to thrive in a high phone volume environment, including cold calling and closing sales.

Excellent communication, negotiation, and multitasking skills.

Self-motivated, independent and proactive, with a talent for identifying opportunities and proposing innovative solutions.

Previous Client Success Management experience, with a track record of building strong, long-term client relationships.