Help Desk Specialist

Join the dynamic team at Lumenal Lighting, LLC as a Help Desk Specialist, where your technical expertise and customer service skills will shine! In this essential role, you will be the first point of contact for employees seeking assistance with IT-related issues. You will troubleshoot hardware and software problems, provide guidance, and escalate more complex issues to the appropriate teams. Your ability to efficiently manage inquiries, document solutions, and maintain our IT knowledge base will ensure continuous improvement of our support services. Ideal candidates will possess a strong technical aptitude, a commitment to providing outstanding support, and a proactive approach to problem-solving. Lumenal Lighting values a collaborative work environment and offers opportunities for professional growth, making this the perfect place to advance your IT career! Responsibilities

• Provide timely and effective assistance to employees encountering IT-related issues
• Diagnose and troubleshoot hardware and software problems
• Document and track all inquiries using the help desk ticketing system
• Create and update technical documentation and knowledge base articles
• Assist with the setup and configuration of new equipment
• Collaborate with other IT team members to resolve complex technical issues
• Maintain a high level of customer satisfaction through effective communication and service

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field preferred
• 1-2 years of experience in a help desk or support role is required
• Strong understanding of computer systems, networks, and troubleshooting techniques
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple inquiries efficiently
• Familiarity with help desk software and ticketing systems
• Customer-oriented mindset with a passion for providing exceptional service

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Family Leave (Maternity, Paternity)
• Work From Home
• Wellness Resources