Customer Success Executive

Job Title: Customer Success Executive

Location: Fully Remote

Salary: £35,000 - £45,000

Hiring: 12 Positions Available

I’m working with a fantastic online retailer, one of our valued clients, who is looking for Customer Success Executives to join their expanding team. This fully remote opportunity offers flexibility and the chance to work with a leading company in the e-commerce space.

The Role:

As a Customer Success Executive, you’ll play a vital role in ensuring customers have an exceptional experience throughout their journey. Acting as the bridge between the company and its customers, you will focus on understanding their needs, resolving issues, and ensuring satisfaction. This is a great opportunity for someone passionate about building relationships and delivering top-notch customer experiences.

Key Responsibilities:

• Proactively engage with customers via email, chat, and phone to ensure satisfaction and resolve queries.
• Provide personalized support, helping customers with orders, returns, and product information.
• Identify customer pain points and work with internal teams to deliver solutions that enhance the experience.
• Monitor customer feedback and share insights to drive improvements across the business.
• Maintain accurate records of customer interactions and ensure follow-ups are completed.
• Collaborate with the wider team to build strategies for long-term customer retention and loyalty.

What We’re Looking For:

• No prior experience needed – Full training provided.
• A customer-first mindset and a genuine passion for helping others.
• Excellent communication skills, both written and verbal.
• Problem-solving abilities with strong attention to detail.
• Self-motivated and comfortable working independently in a remote setting.
• Tech-savvy with a willingness to learn new systems and tools.

Why Apply?

• Fully Remote Position – Work from the comfort of your home.
• Visa Sponsorship – Open to applicants requiring sponsorship.
• Career Growth Opportunities – Fast-track your career; potential to step into leadership roles like Head of Customer Success within 6 months!
• Inclusive Culture – A supportive and welcoming environment for people of all backgrounds.

Benefits:

• Competitive salary (£35,000 - £45,000).
• Paid training and continuous professional development.
• Flexible work schedule.
• Discounts on company products.
• Work from anywhere in the world! (UK hours).
• Health and wellness programs.
• 38 days holiday (including bank holidays).

This is an incredible opportunity to join a renowned online retailer and build a rewarding career as a Customer Success Executive. If you’re driven, eager to learn, and excited to make an impact, we’d love to hear from you!