Itinerary Services Specialist

Job Overview: We are looking for a detail-oriented and customer-focused Itinerary Services Specialist to join our team. In this role, you will work with clients to design, plan, and manage personalized travel itineraries. You will be responsible for handling all aspects of trip planning, ensuring each travel experience is seamless and memorable. If you are passionate about travel and delivering exceptional customer service, we’d love to hear from you. Key Responsibilities:

• Collaborate with clients to understand their travel preferences and goals.
• Research and curate customized travel itineraries, including accommodations, transportation, and excursions.
• Confirm and manage all bookings and reservations with accuracy and attention to detail.
• Provide ongoing support to clients before and during their travels, handling any changes or issues promptly.
• Stay informed about travel trends, destinations, and supplier options to offer the best recommendations.
• Ensure all client communications reflect high professionalism and a customer-first approach.
• Build and maintain relationships with travel suppliers and vendors to ensure the best offerings for clients.

Qualifications and Requirements:

• Must be at least 18 years old.
• High school diploma or GED equivalent.
• Access to a computer or smartphone with reliable internet.
• Strong communication and negotiation skills.
• Internet and technology proficiency.
• Excellent interpersonal and organizational skills.
• Self-motivated with a proactive and solution-oriented approach.
• Ability to attend webinar trainings as required.
• Previous customer service experience is a plus but not required.

Preferred Skills:

• Self-motivated with a proactive approach to solving problems.
• Proficiency in internet research and travel technology platforms.
• Strong interpersonal and relationship-building abilities.

Benefits:

• Flexible, remote work environment.
• Ongoing training and professional development.
• Access to travel discounts and industry perks.
• Supportive, collaborative team environment that fosters growth.

Ready to help clients create unforgettable travel experiences? Apply today!