Customer Support Specialist

This is a remote position. We provide high quality, reliable and economical fulfillment and transportation solutions to our valued partners at CTL Global. We are currently looking for a Customer Support Specialist to join the team. As a Customer Support Specialist, your responsibilities include resolving customer queries, recommending solutions through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Requirements Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Benefits Career Advancement Skill Development Potential for Bonuses Healthcare Coverage Retirement Plans