Client Relationship Manager

Who we are

CMP was established in 1989 as the UK’s first independent Workplace Mediation Company. We provide employers and their people with world-class HR and ER services and allied training. Due to continued growth, we are recruiting a Client Relationship Manager to join our team on a full-time, permanent basis. 

Role Description

This is a full-time remote role for a Client Relationship Manager. The Client Relationship Manager will manage a portfolio of client accounts and is responsible for maintaining and building client relationships, identifying and addressing client needs, and ensuring client satisfaction. You must be highly organised, a motivated self-starter with a can-do attitude who can handle the management of multiple clients and provide them with the appropriate solutions. Strong organisational skills and problem-solving abilities.

Who We're Looking For

• Ideally a minimum of five years’ experience of sales and account management of training and/or services. 
• Previous experience of employee relations/HR sector would be helpful, but not essential
• Knowledge and understanding of HR, ER, L&D functions, roles and activities. 
• The ability to work consultatively with middle and higher management to generate trust and confidence, and to surface and identify current and future needs.  
• Excellent persuading and influencing skills with gravitas and maturity to demonstrate confidence and credibility at a senior level. 
• Understands the role of diversity in the workplace and relates to all stakeholders with dignity and respect. 
• Must possess a strong focus on continuous development and quality of service. 
• Excellent written communications and interpersonal skills with a strong attention to detail.  Role will include the creation of client proposals to demonstrate clients requirements
• Support with writing, preparing and finalising tender submissions
• Represent CMP at conferences, events and networking opportunities to build our profile and generate new business leads.
• Contribute to our marketing strategy by supporting marketing campaigns and promotional events for clients and prospects
• Ability to work independently and remotely to deliver results without close supervision
• Proficient Microsoft software skills – including Word, Excel and PowerPoint, SharePoint and CRM software (including preparation of reports and dashboards)

Some of the perks include:

• Fully remote position
• Working for an EOT - Employee Owned Trust
• Compensation package (offered after probation period)
• Health insurance (offered after probation period)
• 25 days holiday + UK bank holidays

Interested? If this role sounds like your next role, we'd love to hear from you. Click the Apply button to start your application!