Tech Support Level 1 - Remote Job

Short Company Description Ca angajat CGS Romania vei beneficia de un program de lucru flexibil, in functie de nevoile tale, cat si vei participa la sesiuni de formare si training-uri intensive pentru a iti imbunatati cunostintele si pentru a putea sa iti indeplinesti cu brio atributiile. Te vei alatura unei echipe entuziaste si dinamice ce te va ajuta la dezvoltarea unei cariere de succes, intr-un mediu fun si interactiv, inconjurat de prieteni. #FriendsWorkingTogether Requirements

• Great English Skills.
• Available to work afternoon and night shift.
• Medium tech skills.

Responsibilities

• Agents receive calls from stores and onsite technicians.
• Agents will also perform various checks and try to resolve issues remotely.
• Agents need to keep all incidents updated in a timely manner, inform customers of their status when needed via tickets or phone, escalate issues as need might be.