Technical Support Engineer

Enterprise Technical Support Engineer – Intelligent AutomationOur client offers flexible work opportunity (remote).Office location: BudapestWhat you will do:

Our client is a U.S.-owned intelligent automation software provider in the field of document management. They develop software for everyday use both for commercial and enterprise clients.

Due to the extension of Enterprise Technical Support team in intelligent automation, we are seeking new colleagues to be based in Budapest, Hungary.

What you will do:

As a member of an international, cross country team you will:

• Take ownership of customer issues and provide enterprise level technical support to customers. Provide prompt and accurate feedback to customers over the Salesforce platform
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration using Windows diagnostic tools, such as Process Monitor and Event Viewer
• Communicate complex technical issues to a broad range of customers and departments within the company, such as product management, software engineering, sales, and quality assurance
• Resolving issues elevated from Associate Technical Support Engineers as needed and directed by management
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem
• Communicate with Development engineers on the analysis of software issues (Bugs and Enhancement requests)
• Elevate hot fix requests to support managers for processing based on approved SharePoint protocol
• Contribute to the knowledge base by creating and maintaining knowledge base articles and other technical documents
• Prepare test systems for replication of user issues with the KTA software over the VMWare platform

What you need to have:

• 2-3 years of professional Technical Support experience ideally on an enterprise level
• Experience solving complex issues (please note that Level 1 IT helpdesk experience is not sufficient to fulfill this role)
• Fluent language skills in English
• Knowledge of German/ French is advantage
• Experience with network diagnostic tools such as Wireshark, Fiddler, Process Monitor and Windows Event Viewer
• Strong troubleshooting and debugging skills
• Experience with virtualization technologies, VMWare is preferred
• SQL database administration and maintenance background
• Strong service mentality, client orientation and solution-oriented way of thinking
• Excellent communication and interpersonal skills
• Quick comprehension, flexibility, and ability to work under pressure
• Have experience in developing, improving, and supporting application systems
• Familiarity with one or more programming language like: Java, Visual Basic & .NET, HTML, CSS, C# & C++

Are you interested?

Please apply and send us your CV and we will contact you soon for a discussion!