Customer Success Manager - Trading Compliance

Customer Success Manager - EMEALocation: Remote, UK

Salary: Competitive

Skills: Customer Success, Account Management, Capital Markets, Trading, Compliance, SaaS, Client Engagement, Retention,

Company Overview: A leading provider of trading analytics and compliance solutions, delivering an award-winning platform for financial institutions.

Role Overview: The Customer Success Manager will drive client engagement, ensuring seamless onboarding, adoption, and retention while identifying growth opportunities.

Key Responsibilities:

• Build and maintain strong client relationships to drive satisfaction and retention.
• Oversee onboarding, implementation, and product adoption.
• Identify upsell and cross-sell opportunities through client insights.
• Collaborate with internal teams to enhance customer experience and resolve issues.
• Represent the company at industry events and client meetings.

Requirements:

• Experience in Customer Success, Account Management, or Client Services within SaaS, fintech, or financial services.
• Knowledge of capital markets, trade surveillance, and compliance preferred.
• Strong communication, relationship management, and analytical skills.
• Familiarity with APIs, system integrations, and regulatory environments is a plus.

Join a fast-growing fintech organisation with excellent career growth opportunities. Apply today!