Helpdesk Administrator

Your New Role We have a fantastic opportunity for a Helpdesk Administrator to join the team on an initial 3-month Fixed term contract. This is a remote role that may require occasional travel to Paisley, Glasgow. The purpose of the Helpdesk Administrator is to support the Operations Manager, Compliance Manager and schedulers on our Scottish school’s contract, using the CAFM system to deliver infrastructure support, managing the planning and scheduling of Planned preventative maintenance and remedial works. The helpdesk administrator will attend client meetings, training and run reports for the senior management team, as well as covering the helpdesk when required, ensuring full compliance. The standard hours of work are based on 37.5 hours per week, Monday-Friday. You Will Be Responsible For

• Assisting CAFM users to achieve operational service requirements, planning, carrying out and documenting PPM and remedial works
• Applying technical knowledge and skills to ensure best use of CAFM system
• Obtaining all PPM back up information on time
• Communicating with suppliers and subcontractors
• Inputting data from asset and condition surveys
• Reviewing and resolving queries and requests for information in relation to the CAFM system
• Preparing of technical documents, ensuring they are stores in the appropriate section of the CAFM system
• Providing data analysis and reporting on key PPM and remedial CAFM data

We Want To Hear From You If You Have

• Experience in a similar role
• Knowledge of CAFM systems would be desirable
• Excellent organisational skills
• The ability to prioritise work and manage time effectively
• Experience in using Microsoft applications including Excel
• Team player
• Self-motivated
• Ability to work with stakeholders at different levels

What We Can Offer You When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planetare protected.Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.ukApplication GuidanceAmey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process. Apply today – We are excited to hear from you! We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.