Customer Success Executive

Albany Beck are hiring for a Customer Success Executive, to work with a fast-growing SaaS start-up, in the Hotel and Hospitality industry. This start up is pre Series A funding, providing an excellent opportunity to grow with the company.

Ideally, we are looking for someone with previous experience working in a SaaS environment, in a Customer Success capacity.

Key ResponsibilitiesCustomer Onboarding:

• Guide new clients through the onboarding process, ensuring seamless adoption of the platform.
• Develop tailored implementation plans aligned with customer goals.

Customer Relationship Management:

• Build strong relationships with clients, acting as their main point of contact.
• Conduct regular check-ins and Quarterly Business Reviews (QBRs) to discuss progress, feedback, and new opportunities.

Product Expertise:

• Become a product expert, able to guide customers in utilizing the platform effectively.
• Collaborate with the product team to relay customer feedback and suggest enhancements.

Retention & Growth:

• Monitor customer health metrics to proactively identify and address potential issues.

Problem Resolution:

• Work closely with support teams to resolve customer issues quickly and effectively.
• Serve as an advocate for the customer within the organization.

Training & Enablement:

• Conduct training sessions and create resources (e.g., guides, webinars) to empower customers.
• Stay updated on product updates and industry trends to provide value-added insights