Help Desk Level 3 Support Specialist

Job Title: Help Desk Level 3 Support Specialist (US Citizen Only) Location: Remote We are currently seeking candidates who meet the following qualifications Responsibilities

• Diagnose and resolve advanced technical issues related to hardware, software, and network systems.
• Provide expert-level support for escalated tickets from Level 1 and Level 2 teams.
• Collaborate with cross-functional teams to identify and implement solutions to recurring problems.
• Document solutions and maintain knowledge base articles for future reference.
• Assist in the training and mentoring of junior support staff.
• Stay current with industry trends and technologies to enhance support capabilities.
• Participate in on-call rotation as needed.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Experience in IT support in a Level 3 support role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts.
• Proficient in troubleshooting hardware and software issues, including servers and enterprise applications.
• Experience with ticketing systems and remote support tools.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Solutions Expert) are a plus.
• Federal Experience is a plus.
• Required Security clearance.

If you meet these qualifications, please submit your application via link provided in Linkedin. Kindly do not call the general line to submit your application.