Companies face a costly paradox in customer service: despite substantial investments in AI technology, billions are lost due to ineffective service delivery. Automaise addresses this challenge with its innovative AI agents, offering a comprehensive support platform that boosts efficiency through customer self-service, enhanced agent capabilities, and automated workflows. This allows human agents to concentrate on complex tasks, ultimately improving overall service quality.
Funding and Growth
Automaise, committed to enhancing business productivity via AI, has successfully secured €5 million in Series A funding, led by Oxy Capital, with backing from existing investors such as BrightPixel, Armilar, and HCapital. This investment follows a €1M seed round in February 2021, demonstrating growing confidence in Automaise’s vision.
The funds will aid Automaise’s expansion and the development of its enterprise-ready Agentic AI platform, streamlining AI integration into customer experience operations. The company aims to penetrate new markets across Europe and the United States, while also hiring new talent. Automaise has shown impressive growth, with revenue climbing to $3.1M in 2024, up from $2.2M in 2023 and $1.2M in 2021.
Investment Focus
The primary goal of this funding is to facilitate Automaise’s expansion into the U.S. and European markets, with plans to hire 30 new employees by the end of 2025. Automaise will continue to improve its AI platform, making the implementation of next-generation AI agents accessible without technical hurdles. Initial targets for expansion include Germany, the UK, and the U.S. East Coast, leveraging strategic partnerships and localized sales approaches.
According to CEO Ernesto Pedrosa, this investment round is a vote of confidence in their vision, allowing for accelerated innovation and global expansion. He emphasizes that companies not adopting AI now risk falling behind, and Automaise’s solutions enable quick, efficient adoption without technical complexity.
The Founding Vision
Founded in 2017 in Braga, Portugal, by ex-Microsoft executives Ernesto Pedrosa and Carlos Oliveira, Automaise leads in AI-driven business productivity solutions. The company collaborates with leading brands to enhance customer relationships and optimize operations through a low-code platform for AI-powered process automation.
Automaise tackles the prevalent issue of costly AI investments failing to yield immediate results. Their all-encompassing AI platform not only improves efficiency and service quality but also allows human agents to engage in more complex tasks.
Competitive Edge
Unlike competitors such as Amelia, Cognigy, and Kore.ai, Automaise provides an all-in-one platform combining advanced AI capabilities with ease of use, making it ideal for businesses looking to streamline customer service without heavy technical investments. The platform integrates automation capabilities, conversational AI, and decision automation, minimizing complexity and deployment time.
Automaise’s no-code, low-code environment facilitates the rapid deployment of AI-driven workflows, addressing common challenges faced by contact centers struggling with AI integration. The platform employs cutting-edge AI technologies, including deep learning architectures and transfer learning, ensuring high performance even with limited data.
Looking forward, Automaise plans to integrate generative AI models for personalized customer interactions and proactive issue resolution, set to launch in Q4 2025. These features will enhance existing capabilities and solidify Automaise’s position in the next generation of customer service automation.
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