Unlocking Excellence: How ICE Customer Service Transforms the Mortgage Experience

ICE Customer Service

ICE Customer Service is specifically tailored for the mortgage market, providing servicers with a solution that enhances the experience for both customers and support representatives. This innovative service equips agents with organized, relevant customer information, enabling them to resolve more inquiries in a single call.

Product Fast Facts

1. Seamless integration with MSP®: ICE’s loan servicing system presents support representatives with the information they need to drive one-call resolution.
2. Add-on call prediction feature: This feature allows agents to preemptively determine why a customer may be calling, enabling them to provide personalized and relevant support quickly.
3. Conversation threads: This functionality allows multiple employees to share the same set of data when interacting with a customer on separate occasions, enhancing service continuity.

For more information about Customer Service by ICE Mortgage Technology, visit their official site.