Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward. Although there are no in-person branches, you have the option to call, send a chat message, or email if you need assistance.
Understanding Chime Customer Service Options
Chime customers have several avenues through which to reach customer service:
- Phone assistance that allows you to speak directly to another person, which can be especially helpful for more complex issues.
- Live chat through the mobile app if you prefer a quick solution via messages.
- Email communication if you prefer to write out your issue but don’t want to use the chat feature.
Note that Chime says you’ll be connected to a real Chime representative (yes, a human) regardless of how you contact them.
Chime Customer Service Numbers
Chime only has one customer service number, which you can call with any question or issue to resolve.
| Chime Customer Service Number | |----------------------------------| | 844-244-6363 |
Chime Customer Service Hours
One thing that sets Chime’s customer service apart from other banking apps is its availability. You can call Chime 24/7 — any day of the week and any hour of the day — and talk with a human representative. This goes for its phone line and live chat, and email as well, though the latter may take longer to receive a response.
Contacting Chime via Email and Online Chat
Chime encourages customers to reach out via the live chat feature in the Chime app. Here’s how to access it:
- Log in to the Chime app.
- Tap the chat icon located at the top of the screen (it looks like a speech bubble with a question mark).
- Type what you’d like to say to a representative.
If you prefer email, you can email Chime customer service at support@chime.com.
Tips for Getting the Best Support From Chime
To get the best support from Chime, make sure you’re clear with what your problem is and have your account information ready so they can assist you. You can also sometimes troubleshoot issues before reaching out. If the Chime app isn’t working, for example, you can check the status page to see if Chime is down for everyone or if the issue is localized to you. If it says it’s up and running, try restarting your device or clearing your cache to see if that solves the issue.
Chime Customer Service for International Customers
Chime has the same customer service contact regardless of what country you’re in. If you want to call Chime outside of the U.S., just make sure to include that +1 country code at the beginning: 1-844-244-6363. However, keep in mind that while Chime cards work worldwide, Chime accounts are only available to U.S. citizens and legal residents who live within the country.
FAQ
- What is the fastest way to contact Chime customer service? The fastest way to contact Chime would probably be through the live chat feature on the app. However, depending on the time of day a representative may be able to assist you quickly over phone as well.
- How can I speak to a live representative at Chime? With Chime, you'll be speaking to a live representative whether you call or use the chat feature.
- Are there fees for using Chime customer support services? No -- contacting Chime customer support is free.
More About Chime
- Chime Review
- Chime ATM Withdrawal and Deposit Limits
- Chime Routing Number: How To Find Yours Quickly
- How To Set Up Direct Deposit With Chime
- Does Chime Show Pending Deposits?
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