BCN Launches Cloud Voice Call Center to Deliver Intelligent Insights and Improve Customer Interactions for SMBs
MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed network and technology solutions provider, has introduced the BCN Cloud Voice Call Center. This secure, all-in-one platform is aimed at eliminating the complexity, cost, and security vulnerabilities of legacy systems. The evolution of the call center meets rising customer expectations for seamless and personalized interactions.
Key Features of the BCN Cloud Voice Call Center
- Advanced Call Routing and Distribution: Supports skills-based, time-of-day, and caller-input logic, with configurable call queue thresholds and callback options.
- Real-Time Analytics and Reporting: Offers live dashboards with actionable KPIs and insights into agent and queue performance.
- Call Recording and Quality Management: Includes capabilities for compliance, training, and live coaching.
- Agent and Supervisor Tools: Essential tools for managing users, monitoring calls, and providing real-time assistance.
- Full Web, Desktop, and Mobile Access: Designed for hybrid work environments, ensuring supervisor visibility across locations and teams.
Richard M. Boudria, Jr., Chairman and CEO of BCN, emphasizes that the future call center must be a strategic asset integrated with core business systems to provide a comprehensive customer view. Julian Jacquez, President and COO, adds that the unified platform delivers exceptional customer experience (CX) through seamless engagement, equipping teams with intuitive tools and actionable insights.
The BCN Cloud Voice Call Center is particularly beneficial for small to mid-sized businesses that rely on high-touch customer interactions, such as those in hospitality, customer service, real estate, transportation, accounting, and healthcare. For more details, visit BCN Cloud Voice Solutions.
About BCN
Founded in 1994, BCN is a Managed Network and Technology Solutions Provider delivering customized solutions that enhance security and simplify complexity for its clients nationwide and internationally. With a commitment to exceptional customer care, BCN offers the simplicity of one provider, one bill, and one portal to manage all services across multiple locations.
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