Tranont has achieved remarkable recognition by winning two Bronze Stevie Awards at the 19th annual Stevie Awards for Sales & Customer Service. The awards highlight the excellence of Tranontâs Customer Success Team, which secured the title of Customer Service Department of the Year in the Consumer Products & Services category. Additionally, Loni Smith, the Customer Success Training Manager, was honored as the Customer Service Training Professional of the Year.
The 24-member Tranont Customer Success Team has been pivotal in supporting over 35,000 Tranont associates worldwide. Over the past year, they've rolled out innovative training and incentive programs, and enhanced their communication platforms, which significantly improved their ability to address customer inquiries. Feedback initiatives allowed them to gather valuable insights, leading to notable process improvements.
With the introduction of a new call system, phone support satisfaction soared to an impressive 4.9 out of 5, and the average handling time was reduced to just three minutes. Furthermore, Tranont has received an A rating from the Better Business Bureau (BBB).
Judges praised the teamâs commitment to the three pillars of successful Customer Experience (CX): TALENT, TECH, and DATA. Their emphasis on employee feedback was particularly noteworthy, as it correlates strongly with customer success.
Loni Smith played a crucial role in this achievement by implementing a strategy focused on relationship-building rather than merely transactions. Her comprehensive training program and performance-based incentives have led to significant cost efficiencies and improved Key Performance Indicators (KPIs), with a 40% increase in ticket rate per staff member despite company growth.
Judges hailed Smith as a strong representative of Tranont, highlighting her as a great manager whose seamless strategy has yielded remarkable improvements and positive results.
The Stevie Awards are recognized globally as the premier honors for customer service, business development, and sales professionals, and include prestigious programs such as the American Business AwardsÂŽ and International Business AwardsÂŽ.
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