Summary:
Seattle City Light recognized as 2024 Business Customer Champion.
Award highlights efforts in building positive relationships with business customers.
Focused programs for small and midsize businesses improve engagement and satisfaction.
Recognition reflects commitment to supporting businesses in energy goals.
Utility aims for continued success in 2025 and beyond.
Seattle City Light's Commitment to Business Customers
Seattle City Light proudly continues its tradition of exceptional service and customer support. Following its recognition as a 2023 Trusted Business Partner by Escalent, the utility has now earned the title of 2024 Business Customer Champion from the Cogent Syndicated 2024 Utility Trusted Brand & Customer Engagement™: Business study conducted by Escalent.
What is the Business Customer Champion Award?
The Business Customer Champion award is presented to utilities that excel in connecting with and engaging business customers. Escalent studies 78 of the largest gas, electric, and combination utilities in the U.S., and this recognition underscores City Light's efforts to foster positive relationships and deliver reliable support to businesses in its service area.
Supporting Business Customers
City Light has developed a range of programs and resources tailored to small and midsize businesses. These initiatives help customers understand their energy usage, identify savings opportunities, and navigate the evolving energy landscape. According to Suzanne Haggerty, Director of Syndicated Research at Escalent, utilities that provide focused programs and effective communication see significantly higher engagement scores, which has been crucial to City Light's success.
Celebrating Success and Future Goals
Business Customer Services Manager Sandra Ball expressed pride in being recognized as one of the top utilities for 2024. The team takes a proactive stance in assisting customers with their accounts and adapting to changing economic conditions. This award reflects City Light's ongoing commitment to supporting businesses in achieving their energy goals.
As a municipal utility, City Light remains dedicated to serving the Seattle community, focusing on reliable energy, enhanced customer service, and leading sustainable energy initiatives. The utility extends its gratitude to customers for their trust and celebrates the hard work of its team, looking forward to continued success in 2025 and beyond.
Together, we will keep powering our community and addressing your energy needs.
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