Revolutionizing Customer Service in Africa: Qme Secures $3M Investment to Enhance AI Solutions

Qme's Major Funding Milestone

Qme, an Egyptian SaaS startup, has secured $3 million in seed funding led by the deep-technology company AHOY. This investment aims to enhance Qme's AI-driven solutions designed to modernize appointment booking systems and address inefficiencies across various sectors.

Tackling Inefficiencies in MENA

The platform targets significant issues in the Middle East and North Africa (MENA) region, where outdated queuing systems contribute to an average of six months of life spent waiting in lines. Notably, 92% of appointments are booked via phone, resulting in a 31% no-show rate that hinders operational efficiency.

Impact on Customer Experience

Since launching commercially in 2023, Qme has served over 100,000 customers in healthcare, banking, and government sectors, successfully reducing average waiting times from 116 minutes to just 14 minutes. Furthermore, Qme has decreased phone booking no-show rates to below 1% and transitioned paper-based queuing systems to digital, saving an estimated 50,000 square meters of paper.

Supporting Entrepreneurs and Developers

In addition to the funding, Qme is participating in AHOY's Startup Builder Initiative, which aims to empower 10,000 entrepreneurs and support 30,000 software developers across the MENA region by 2030. This initiative is focused on driving innovation in critical infrastructure sectors, including transportation, aviation, and smart city development.

Strategic Partnership with AHOY

The collaboration with AHOY, known for its advanced solutions in logistics and traffic management, provides Qme with access to cutting-edge technology and extensive market expertise. Maged Negm, CEO of Qme, emphasized that this investment enhances their ability to optimize movement in dynamic scenarios while transforming customer experiences.

Future Goals

With this capital infusion, Qme plans to improve its technology stack, expand its operational reach, and strengthen partnerships. By refining its AI-driven customer experience solutions, Qme aims to redefine interactions between businesses, governments, and customers, minimizing inefficiencies and optimizing service delivery. This partnership highlights a collaborative effort to revolutionize customer experience management in Africa through innovative, AI-powered solutions.