In today's world, customer service seems to be a forgotten art, but David Carroll sheds light on its importance in our daily lives. While he often shares his frustrations, he also emphasizes the positive experiences that can still be found.
The Balance of Experiences
Carroll reflects on how he tends to focus on the negative aspects of customer interactions, but he acknowledges that there are still instances of exemplary service that deserve recognition.
Celebrating the Good
He encourages readers to celebrate the good experiences and not just dwell on the bad, reminding us that customer service can still shine through in various settings.
By sharing these insights, Carroll aims to inspire others to appreciate the value of great service, even when it feels like it’s in decline.
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