Important Update: E-ZPass Users Should Ignore Tollbooth Customer Service Messages

Technical Glitch Affects E-ZPass Users

A technical issue is affecting some drivers using E-ZPass on the Maine Turnpike. As they pass through tollbooths, they may encounter red or yellow lights along with a message instructing them to call customer service. However, the Maine Turnpike Authority (MTA) has clarified that tolls are still being recorded despite the confusion.

What You Need to Know

• The MTA has confirmed that this message can be disregarded until further notice.
• The problem stems from a system interruption causing delays in transaction processing, but it does not indicate any issues with individual E-ZPass accounts.
• Affected transactions will eventually be processed, even if there's a delay.
• There is no need to contact MTA Customer Service if you see the 'Call Customer Service' message; your toll transactions are being recorded as usual.

Ongoing Efforts

The authority is currently working to resolve the issue, although a timeline for the fix has not been provided. Drivers are encouraged to remain patient as the situation is being addressed.