How a Simple Screenshot Helped a Customer Recover $855 in Airline Credit

When you have a customer service question, turning to online chat can often provide a quick resolution. In a recent case, a consumer named Josh contacted NBC 5 Responds after receiving misleading information from a customer service representative, which nearly cost him hundreds of dollars.

FLIGHT CREDIT QUESTION

Josh explained that he missed out on a flight credit due to a misunderstanding about its expiration date. He shared a screenshot of his chat with the airline's representative, which he believed indicated he had until June to book his flight. However, when April arrived and he was unable to use the credit, he sought help from NBC 5.

After NBC 5 intervened, the airline acknowledged that the representative had provided incorrect information and restored Josh's $855.62 credit.

SAVE THE RECORD

This situation highlights the importance of documenting your interactions with customer service. Always consider saving chat transcripts or taking screenshots, as they can be invaluable in resolving disputes with companies.

At NBC 5 Responds, our mission is to investigate your concerns and help you recover your money. If you have a problem, don’t hesitate to reach out to us for assistance.