**The Clerk of the Circuit Court of Cook County** is launching a **Customer Service Survey** to gather feedback from the community. This initiative aims to enhance the quality of services provided to the public. By participating in this survey, residents can directly influence the improvements and changes made in the court's operations. Your insights are invaluable for ensuring that the court meets the needs and expectations of its users. Make your voice heard and help shape a better customer experience!

Cook County Circuit Court Seeks Your Feedback: Participate in Their Customer Service Survey!

## By Chris Arnold, VP, Customer Experience Strategy at ASAPP

**Artificial Intelligence** is at the core of every **contact center trend** in 2025. We are experiencing a rapid evolution of technology, especially with the advent of foundational **Large Language Models (LLMs)** and **GPT architectures**. AI is not just enabling outcomes promised by legacy technologies; it is creating an opportunity for a **reimagined customer experience ecosystem**. The significant changes we anticipate will begin to unfold in 2025.

### AI: The Driving Force Behind Contact Center Evolution

The most apparent trend is the **leveraging of AI** to replicate human customer service across various channels, including websites, mobile apps, IVR, chats, emails, and voice calls. Businesses are experimenting with **customer-facing AI** as accessibility improves due to technological advancements and decreasing costs. Companies are deploying LLM-based solutions to create personalized conversational experiences, marking 2025 as a pivotal year for contact center transformation.

### Harnessing Data to Unlock AI’s Full Potential

**High-quality data** is crucial for these LLM-based solutions. Many companies have vast amounts of data that have not been effectively utilized beyond reporting. To maximize these data resources, companies must curate them to enable AI to deliver effective outcomes. This involves understanding the **customer journey**, building cross-functional teams, and curating the necessary data to create personalized customer experiences that minimize human effort.

### The Emergence of New Contact Center Roles

As AI takes on more responsibilities, new roles will emerge within contact centers. Human oversight will be essential in the early stages to ensure the quality of AI interactions and to optimize automation flows. New job roles will focus on using **low-code tooling** to enhance workflows and establish new **automation processes**. Additionally, as AI's dependence on data grows, roles for **contact center subject matter experts** will become vital, particularly in curating Knowledge Base content and developing **APIs** that allow AI to perform tasks within various systems.

### A Race to the Future: Adopting AI for Competitive Advantage

The goal of these advancements is to create **differentiated customer experiences** while reducing operational expenses. Companies that swiftly adopt AI will gain a competitive edge, while those that hesitate risk falling behind.

Discover how AI in customer service is transforming contact centers in 2025, enabling automation, personalized experiences, and new workforce roles.

Transforming Customer Service: How AI is Shaping the Future of Contact Centers in 2025

## How to Reach McAfee Customer Service

If you're facing issues with your **McAfee products**, reaching out to their **customer service** can be a straightforward process. Here’s how you can ensure a smooth experience:

### 1. **Visit the Official Support Page**
Go to the **McAfee support website** where you can find a variety of resources including FAQs, troubleshooting guides, and contact options.

### 2. **Use the Online Chat Feature**
For immediate assistance, utilize the **live chat feature** available on the support page. This allows you to connect with a support agent in real-time.

### 3. **Call Customer Service**
If you prefer speaking directly, you can call McAfee’s customer service number. Make sure to have your **account information** and any relevant product details handy to expedite the process.

### 4. **Email Support**
For non-urgent issues, you can send an email detailing your problem to McAfee’s support team. Be sure to include pertinent information to help them assist you better.

### 5. **Check Social Media**
Follow McAfee on their social media channels for updates and support. They often post helpful tips and can respond to inquiries through these platforms.

### 6. **Community Forums**
Engage with other users on **McAfee community forums**. This can be a great way to find solutions from fellow users who may have encountered similar issues.

### 7. **Customer Support Hours**
Be aware of the **customer support hours** to ensure you reach them when they are available. Check their website for the most current hours.

By following these steps, you can effectively navigate the **McAfee customer service** landscape and get the support you need.

Verify you are human by completing the action below.

Unlocking McAfee Customer Service: Your Guide to Effective Support

### Introduction
Navigating customer service can often feel daunting, especially when it comes to tech giants like **McAfee**. This guide aims to simplify the process of contacting **McAfee Customer Service** for all your needs.

### Why Contact McAfee Customer Service?
Whether you're facing issues with your subscription, installation, or need help with troubleshooting, reaching out to **McAfee Customer Service** can help resolve your problems efficiently.

### How to Reach McAfee Customer Service
1. **Phone Support**: You can reach McAfee by calling their customer support number, which is available 24/7. This is often the quickest way to get assistance.
2. **Online Chat**: For immediate help, use the online chat feature on the McAfee website. This allows you to speak directly with a representative.
3. **Email Support**: If your issue isn't urgent, sending an email can also be an effective way to get support, with detailed information about your problem.
4. **Community Forums**: Engage with other users in the **McAfee Community** forums to find solutions or share your experiences.

### Tips for a Successful Interaction
- **Prepare Your Information**: Before contacting support, have your account details and any relevant information ready.
- **Be Clear and Concise**: Clearly explain your issue to the representative to help them assist you more effectively.
- **Follow Up**: If the issue isn't resolved, don't hesitate to follow up with the customer service team.

### Conclusion
By using these methods and tips, you can effectively contact **McAfee Customer Service** and receive the assistance you need in a timely manner.

Verifying you are human. This may take a few seconds.

Unlocking Efficient Support: Your Ultimate Guide to McAfee Customer Service

## Agentic AI to Automate 80% of Customer Service Queries by 2029

By 2029, **agentic AI** is predicted to autonomously manage **80% of standard customer service queries** without human intervention, according to a **Gartner** study. This new wave of AI is designed to perform specific tasks independently, unlike previous models that were limited to text generation or conversation summarization.

![Gartner's Forecast on Agentic AI](https://www.techmonitor.ai/wp-content/uploads/sites/29/2025/03/Gartner-Agentic-AI-770x433.webp)
*Gartner has forecasted a major shift in customer service by 2029, thanks to the increasing prevalence of agentic AI. (Photo: Shutterstock)*

### The Shift Towards Autonomous Customer Service

Gartner's research suggests that the rise of agentic AI could also lead to a **30% decrease in operational expenses**. This technology is expected to change how service interactions are managed, particularly in an industry known for its repetitive tasks that are too complex for standard machine learning platforms.

“**Agentic AI** has emerged as a game-changer for customer service, paving the way for **autonomous and low-effort customer experiences**,” said **Daniel O’Sullivan**, Gartner's Customer Service & Support Practice senior director analyst. Unlike traditional GenAI tools that merely assist users with information, agentic AI will **proactively resolve service requests** on behalf of customers, ushering in a new era of customer engagement.

### Adapting to Machine Customers

Service teams will need to adapt to supporting not just human users but also an increasing number of **machine customers** powered by these advanced AI tools. This transition may present challenges for teams that are used to reacting to human customer demands.

For customers, the service experience will significantly change as AI agents will not only provide information but also perform actions—like navigating websites to cancel memberships or negotiating shipping rates for business clients. Moreover, agentic AI could proactively identify and resolve issues before they escalate.

Gartner emphasized that service organizations must prepare for changes in the **nature and volume of interactions**, which will redefine customer relationships and create new opportunities for value delivery.

### Industry Responses to the AI Shift

In response to this shift, **Salesforce** has introduced **Agentforce 2dx**, a platform designed to integrate autonomous AI agents into workflows. Additionally, **Amazon Web Services (AWS)** has launched a new division focused on agentic AI to enhance user and customer automation.

### Embracing AI in Customer Service Roles

A separate study by Gartner revealed that **85% of customer service leaders** plan to explore or pilot conversational GenAI solutions by 2025, indicating AI's increasing role in the sector. The study, which surveyed 187 customer service leaders, found that many leaders are taking on strategic roles traditionally held by IT. Nearly **47%** of respondents believe their organization should identify new AI opportunities.

**40%** of respondents indicated that customer service teams are leading AI evolution roadmapping, showcasing a significant shift in responsibilities within organizations.

By 2029 agentic AI will autonomously manage up to 80% of standard customer service queries without human intervention, according to Gartner.

The Future of Customer Service: How Agentic AI Will Transform the Industry by 2029

As **customer expectations** for personalized service soar, the **telecommunications industry** faces unprecedented pressure to transform customer engagement. **Customer Data Clouds (CDCs)** have emerged as the key to unifying fragmented data systems and delivering **exceptional support at scale**. By creating a **single source of truth**, CDCs give service teams the **real-time, comprehensive insights** needed to resolve issues faster and enhance customer experiences.

## Understanding Customer Needs with Unified Data
Service agents and **AI-powered virtual assistants** often lack a complete view of customer information, forcing them to navigate multiple systems and incomplete profiles during support interactions. This fragmented approach hinders their ability to deliver tailored solutions and creates friction as customers repeatedly provide the same information, even when interacting with automated systems.

CDCs address this challenge by consolidating data from **CRM systems**, billing platforms, call center records, and digital touchpoints into unified, real-time profiles. When a customer calls about service disruptions, intelligent routing systems can analyze their history and direct them to the most qualified support channel. This comprehensive view enables the entire support ecosystem to move beyond reactive problem-solving to deliver **proactive, value-driven support**.

## Driving Personalization at Scale
Customer interactions in telecom present numerous opportunities for **personalization**, from cross-selling to tailoring upgrade conversations. CDCs leverage **AI and machine learning** to transform consolidated customer data into actionable insights, generating timely and relevant recommendations. For instance, systems can identify when customers approach data limits to offer targeted plan upgrades.

This data-driven personalization strengthens customer relationships by demonstrating that the provider understands and anticipates individual needs. Customers who receive consistently personalized service are more likely to maintain their relationship with the provider.

## Implementing CDC Solutions Successfully
A successful CDC implementation requires careful planning across three key phases:

**Preparation**
- Define clear objectives for service improvements.
- Identify and audit all customer data sources.
- Establish data quality standards and cleaning procedures.

**Implementation**
- Select solutions that integrate seamlessly with existing platforms.
- Design unified customer profiles that highlight relevant information.
- Implement robust privacy and security measures to ensure compliance with regulations.

**Data Enrichment**
- Provide ongoing agent training to maximize the value of unified customer data.
- Monitor and optimize system performance based on key metrics.
- Regularly update data handling procedures to maintain compliance.

## The Future of Telecom Customer Service
As organizations master these implementation phases, the impact on service delivery becomes increasingly evident. Leading providers are demonstrating the transformative impact of unified customer data strategies. Through CDC implementation, service centers enable agents to greet customers by name, access complete interaction histories, and resolve issues efficiently. This streamlined approach simplifies agent training and enhances service quality.

Success in modern telecom service requires transforming customer data into actionable insights while reducing operational complexity. Through centralized information and standardized processes, providers can scale operations efficiently while delivering the personalized service that builds lasting customer relationships.

How Customer Data Clouds Are Transforming Telecom Customer Service Centers

Unlocking the Future of Telecom Customer Service: How Customer Data Clouds Revolutionize Support

### Salesforce Accelerates AI Development

Salesforce has launched **Agentforce 2.5**, a significant update to its platform, which includes a suite of new **developer tools** aimed at facilitating the creation of **generative AI agents**.

Most of these features are available now or will debut later this month, with some **preview features** coming in the fall. In this update, bots can now proactively respond to triggers, enabling users to build **autonomous agents**. By utilizing the **Agentforce API** and linking to automation tools like **Salesforce Flow** and **Apex**, customers can integrate agents into business logic, allowing them to handle low-level tasks such as processing refunds in customer service and screening resumes for HR roles.

### The Demand for Agentic AI

The demand for **agentic AI** is strong, but analysts like **Dion Hinchcliffe** from Futurum Group note that many customers prefer integrated platforms over building their own agents. The focus is on automating customer service, marketing, and sales, with organizations hesitant to tackle the complexities of security, data access, and governance involved in creating their own agents.

### Developers Get New Tools

The **Salesforce Developer Edition** now features no-code agent builders that operate within **Slack**, along with **Agentforce Developer Edition** offering Data Cloud space and **150 large language model (LLM) generations** per hour. Furthermore, tools for **advanced developers** and analytics via **Interaction Explorer** are included, enhancing the performance tracking of Agentforce agents.

Salesforce has reported closing **5,000 Agentforce deals** since its launch at **Dreamforce** last September, with applications across various sectors including retail, healthcare, and travel. Notably, small businesses have found success in implementing Agentforce independently, showcasing its user-friendly nature.

### New Marketplace for Agentic AI

In conjunction with these updates, Salesforce has introduced **AgentExchange**, a marketplace for **Agentic AI** resources, featuring 200 partners offering prebuilt actions and templates for users of Agentforce.

This latest release, along with the new marketplace and tools, was unveiled at the **TDX developer conference** in San Francisco. As the realm of AI continues to evolve rapidly, organizations are encouraged to carefully assess how these new agent implementations can fit into their operational frameworks.

Salesforce keeps up its spring in building user-friendly autonomous agents with developer toolkits, Agentforce 2.5.

Salesforce Unleashes Agentforce 2.5: The Future of Autonomous AI Agents

![Kliney’s Home Furnishings](https://ogden_images.s3.amazonaws.com/www.lockhaven.com/images/2025/03/04163647/DSC_0884-1100x736.jpg)
*HUNTER SMITH/THE EXPRESS*

For nearly **40 years**, Kliney’s Home Furnishings has been helping customers turn houses into homes with **quality furniture**, **personalized service**, and a welcoming atmosphere that keeps customers coming back — not just as shoppers, but as **friends**.

**Award-Winning Service**  
Kliney’s was named **best local furniture store** in both **2022 and 2023** in the Lock Haven Express Readers’ Choice Awards and boasts an **A+ rating** from the Better Business Bureau, establishing a reputation for **quality**, **reliability**, and **exceptional customer service**.

**A Trusted Destination**  
With a wide selection of **American-made furniture**, custom orders, and free delivery, Kliney’s is a trusted destination for home furnishings in Lock Haven and beyond. The store features:
- A variety of **living room**, **dining**, and **bedroom** furniture.
- Handcrafted **Amish-made pieces**.
- A selection of **leather furniture** and customizable options in various colors and fabrics.

**Creating a Relaxed Atmosphere**  
Owner Kline “Kliney” Williams emphasizes that the atmosphere at Kliney’s is relaxed, aiming to make shopping feel like coming home. He states, “**Customers don’t leave here as customers, they leave here as friends**.”

**History and Growth**  
Kliney’s opened in **March 1986**, quickly growing by taking on successful product lines from other local businesses. Today, customers can find trusted brands like **Flexsteel**, **Craftmaster**, and **Hooker**, many of which are made in the U.S. as part of Kliney’s mission to support the economy.

**Extensive Offerings**  
Kliney’s Home Furnishings provides:
- A wide selection of living room furniture, including **sofas**, **recliners**, and **coffee tables**.
- Dining room options such as **hardwood tables** and **buffets**.
- Bedroom sets and **mattresses** from reputable brands like **Springair** and **Goldbond**.
- Home office and entertainment furniture, plus **flooring options** including waterproof selections.

**Convenient Services**  
Kliney’s offers **free delivery and setup** within 50 miles, financing options, and free disposal of old furniture. Customers can schedule personal shopping appointments or inquire about interior design services.

**Special Promotions**  
Don't miss the **biannual Flexsteel Gallery Sale** from **March 20 to 29**, with additional discounts on select Flexsteel furniture.

Kliney’s Home Furnishings is located at **2311 Woodward Avenue, Lock Haven**. Open Monday to Friday from **9 a.m. to 5 p.m.** and Saturday from **9 a.m. to 3 p.m.** For more information, visit [www.klineys.com](http://www.klineys.com) or call **570-769-7377**.

   LOCK HAVEN — For nearly 40 years, Kliney’s Home Furnishings has been helping customers turn houses into homes with quality furniture, personalized servic

Cook County Circuit Court Seeks Your Feedback: Participate in Their Customer Service Survey!

Summary:

Cook County Circuit Court is conducting a Customer Service Survey.

The survey aims to improve service quality and meet community needs.

Residents' feedback will directly influence court operations.

Comments

Join Our Community

CustomerRemoteJobs.com

Other Latest News

Transforming Customer Service: How AI is Shaping the Future of Contact Centers in 2025

Unlocking McAfee Customer Service: Your Guide to Effective Support

Unlocking Efficient Support: Your Ultimate Guide to McAfee Customer Service

The Future of Customer Service: How Agentic AI Will Transform the Industry by 2029

Unlocking the Future of Telecom Customer Service: How Customer Data Clouds Revolutionize Support

Salesforce Unleashes Agentforce 2.5: The Future of Autonomous AI Agents

Discover How Kliney’s Home Furnishings Turns Customers into Lifelong Friends

Other Latest News

Transforming Customer Service: How AI is Shaping the Future of Contact Centers in 2025

Unlocking McAfee Customer Service: Your Guide to Effective Support

Unlocking Efficient Support: Your Ultimate Guide to McAfee Customer Service

The Future of Customer Service: How Agentic AI Will Transform the Industry by 2029

Unlocking the Future of Telecom Customer Service: How Customer Data Clouds Revolutionize Support

Salesforce Unleashes Agentforce 2.5: The Future of Autonomous AI Agents

Discover How Kliney’s Home Furnishings Turns Customers into Lifelong Friends