Beware of Scammers: National Grid Issues Urgent Scam Alert for Customers

Stay Safe from Scams Targeting National Grid Customers

National Grid has issued a warning to its customers regarding ongoing scams where fraudulent callers impersonate the utility company. Customers are urged to never share personal information such as account details or Social Security numbers with unknown callers.

Recent Reports of Scams

Many customers and law enforcement agencies have reported receiving threatening calls from individuals claiming to represent National Grid. These scammers often threaten service disconnection unless immediate payment is made, using various deceptive tactics:

• Caller ID Spoofing: The caller ID displays National Grid’s official customer service number, misleading customers about the legitimacy of the call.
• Immediate Payment Requests: Victims are told their service will be disconnected unless they pay immediately using prepaid debit cards like Green Dot or MoneyPak.
• False Toll-Free Numbers: Once a card is purchased, customers are directed to call a toll-free number that may falsely claim to be National Grid, often featuring an automated menu.
• Sensitive Information Requests: Scammers may ask for sensitive information, including Social Security numbers and account details.

How to Identify a Scam

Scammers often exploit anxiety by claiming overdue payments. To differentiate between a legitimate National Grid representative and a scammer, remember:

• National Grid knows your account number. They will never ask you for it.
• Legitimate calls regarding past-due balances will not demand immediate payment via prepaid cards or threaten disconnection.

Tips to Protect Yourself

National Grid advises customers to:

• Be Vigilant: If you believe your account is current, a call asking for payment is likely a scam.
• Verify Caller Identity: Ask the caller to provide the last five digits of your account number. If they cannot, hang up immediately.
• Avoid Sharing Personal Information: Never provide account information or Social Security numbers to unverified callers.
• Beware of Email Scams: Scammers may also attempt to lure customers via email.
• Payment Methods: While National Grid may request phone payments, the payment method is always up to the customer.
• Do Not Fall for Scare Tactics: National Grid will never demand immediate payment through wire transfers or prepaid cards.
• Check for Identification: All National Grid employees carry photo ID badges. If someone cannot provide identification, do not let them in.

Report Suspected Scams

Customers who believe they have fallen victim to scams should contact local law enforcement immediately. For more information on how to protect yourself, visit the National Grid Scam Alert page.