Freelance Customer Support Executive (Remote)

About Us

UK Therapy Guide is dedicated to making high-quality, trusted mental health therapy accessible. Our platform connects individuals seeking therapy with qualified professionals.

We are on a mission to transform mental health access and are working on an exciting new startup project that will revolutionise the mental health space. We’re looking for a passionate individual to join us on this journey.

Role Overview

This role is ideal for someone seeking part-time work with the opportunity to grow and develop new skills as the position evolves alongside the business.

We are looking for an enthusiastic, highly motivated, and personable individual with a strong interest in the therapy field. This part-time, freelance contractor position is fully remote, making it perfect for someone who loves helping others and thrives in a dynamic environment. As a Customer Support Executive, you will take on varied tasks that blend customer service and administrative support.

* Applications from recruitment agencies will not be considered. Only individual candidates should apply.Key Responsibilities

Training provided for all tasks.

• Provide customer and therapist support via email, chat, and phone
• Conduct client referral calls to match them with the right therapist
• Create, update, and improve therapist profiles
• Film therapist profile videos
• Collaborate with the team to ensure a seamless user experience
• Troubleshoot customer issues and provide timely solutions
• Gather and manage customer feedback to enhance our services
• Attend creative team meetings and contribute to project development
• Manage therapist bookings
• Process refunds
• Handle administrative tasks and data entry

Required Skills & Qualifications

• Passion for mental health and therapy
• Excellent communication skills (written and verbal)
• Strong interpersonal skills, with the ability to empathise and support clients
• Highly organised and able to handle multiple tasks efficiently
• Self-motivated with a positive, can-do attitude
• Customer service experience
• Tech-savvy, with proficiency in Google Suite / Google Workspace and other digital tools

Why Join Us?

• Flexible, remote working opportunity
• Be part of a company that’s making a real difference in mental health
• Growth and development opportunities
• A collaborative, creative, and supportive work environment

Hours & Pay

• Part-time – Preferably afternoons/evenings, with availability to provide cover during holidays
• Salary: £12:50 an hour

How to Apply

If you're passionate about mental health and excited about providing excellent customer service, we want to hear from you! Please send your CV and a cover letter explaining your interest in the role.

Experience is ideal, but training will be provided.