Collections Specialist

Collections Agent

£21,000 plus uncapped commission (OTE £30,000 approx.)

You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.

Remote working after training in Northampton

3 weeks rolling shift – 35 hours per week

• WEEK 1
• 8.00-14.30 x 4 days 8.00-15.30 x 1 day + Saturday 9.00-13.00
• WEEK 2
• 9.30-17.00
• WEEK 3
• 11.30 – 19.00

Key responsibilities include:

• Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards.
• Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within guidelines and targets.
• Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
• Correctly extracting information from file notes to deal with the calls efficiently.
• Logging information on calls received and maintain detailed and accurate records.
• Liaising with Enforcement Agents on the status of files when required.
• Attend training to develop relevant knowledge, technique and skills.

A bit about you ....

• Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner
• Previous Collections Experience
• Excellent track record of exceeding targets
• Able to work well under pressure and deal with calls of the nature of the business
• Team Player with ability to work under own initiative.
• Flexibility and Good Interpersonal Skills