Customer Service Advisor (WFH)

OverviewJob Advert (Remote – Full time – 34 – 37.5 hours) Dunelm are recruiting for Full Time Permanent Customer Service Advisors, with lots of added benefits. Our Customer Service Advisors are responsible for resolving customer queries via phone, live chat and email. We are proud of the impact we make for Dunelm, always putting our customers first and are a key support network for all areas of our business. We are looking for Customer Service Advisors to be available to start with us as soon as possible. Our Customer Care Team operates 7 days a week and we are looking for Customer Service Advisors to work between 34 and 37.5 hours, over 4 or 5 days a week. The training schedule is Monday - Friday 9am-5pm, for the first 4 weeks. Following the training period, you will be assigned a shift pattern that is suitable to the needs of the operation. We require full flexibility for this role and candidates should be available to work during our hours of operation, which include evenings and weekends. Hours Of Operation Monday – Friday 08:00-21.00 Saturday - 08:00-18:30 Sunday - 09:00-17:00 We have a variety of shift patterns available which will be discussed with you during onboarding. Hourly Rate

• £11.44 (during probation period)
• £11.55 after probation

Requirements

• All colleagues are expected to be trained on and able to work all inbound contact methods, including Phones, Live Chat & Email, to ensure our customers can contact us in a way that best suits them.
• Colleagues are required to have a private space to work at home with Wi-Fi that has a minimum internet speed of 30mbps. You will be provided with a laptop and headset as part of your induction.