(Remote) Cash Applications Representative I

Staples is business to business. You’re what binds us together. Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company’s profitability and growth. The Cash Applications Representative I is responsible for ensuring accurate and timely processing of cash receipts, account reconciliations, and troubleshooting payment discrepancies. This role involves working closely with internal and external stakeholders to resolve issues related to customer payments and account balances. The position requires a strong understanding of cash application processes, excellent problem-solving skills, and the ability to work with minimal supervision while providing support and training to junior team members. What you’ll be doing:

• Accurately process daily cash receipts, including checks, ACH, and wire transfers, in compliance with company policies and procedures.
• Reconcile customer accounts by researching and resolving discrepancies, ensuring accuracy of applied payments.
• Investigate and resolve payment discrepancies by collaborating with customers and internal departments, including Accounts Receivable, Billing, and Customer Service.
• Maintain accurate records of all cash applications and related transactions for audit purposes.
• Assist in month-end closing activities by providing necessary reports and reconciliations.
• Identify and escalate complex issues to appropriate team members or management for resolution.
• Provide guidance and support to junior staff, including training on cash application procedures.
• Continuously evaluate and recommend process improvements to enhance cash application efficiency.

What you bring to the table:

• Strong attention to detail with a high level of accuracy in processing transactions.
• Excellent problem-solving and analytical skills to identify discrepancies and implement solutions.
• Ability to work independently while managing multiple tasks and meeting deadlines.
• Effective communication skills to collaborate with internal and external stakeholders.
• A proactive mindset with the ability to take initiative in identifying and solving issues.
• Strong organizational skills with the ability to prioritize work in a fast-paced environment.

Qualifications:What’s Needed- Basic Qualifications

• At least 1 year of experience in cash applications or a related financial position.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to accurately process a high volume of transactions.
• Strong understanding of cash application processes and best practices.

What’s Needed- Preferred Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, AS400) for cash application processing.
• Experience in a high-volume corporate environment.
• Familiarity with automated cash application tools and technologies.
• Associate's degree in Accounting, Finance, or a related field.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!